Troubleshooting GMB

Find help for an issue seen on a customer's GMB profile

Objective:

Find help for an issue seen on a customer’s GMB profile

Key Steps:

  1. Select the Google My Business Profile you are in charge of
  2. Go to the three dots and select them
  3. Select “Help & support”
  4. Review this page https://support.google.com/business/answer/7039811?authuser=0&visit_id=638507898316626202-3438803540&p=business_on_search&rd=1
  5. Fill out the necessary process 

Cautionary Notes:

Google My Business DOES not have live people. Do not waste too much time on trying to find answers.