Managing Local Service Ads Common Issues

Objective

To address common issues that may arise while managing local service ads and provide solutions to fix them effectively.

Key Steps

1. Allowing Customers to Message Your Business
   • Check the client’s info doc to find their email.
   • Ask the client if they want customers to be able to email or send text messages.
   • If they want to enable messaging, go to settings and turn on messages.
2. Business Verification
   • Check if all verification requirements are complete.
   • If any verification is pending, send a message to the client to complete it.
   • Call the provided number and inform them about the completion of verification.
   • Have the business email and customer ID ready for verification.
3. Billing Information Issues
   • If there are problems with billing information, contact support.
   • Provide necessary card information for payment.
   • Ensure you have access to the client’s email and customer ID for verification.
4. Help Center
   • Visit the help center for quick fixes and support for common issues.
5. Profile and Budget
   • Check and update service areas in the profile and budget section.
6. License Update
   • If there are changes in location or license, update the business bio.
   • Obtain new license and registration information.
   • Email the client for necessary details.
   • Call the provided number to change the license and confirm via email.

Cautionary Notes

• Always ensure you have the client’s permission before making any changes.
• Double-check all information provided before submitting for verification or changes.
• Keep customer ID and business email information secure and accessible.

Tips for Efficiency

• Prioritize calling for immediate assistance and follow up with emails if needed.
• Use the help center for quick solutions to common issues.
• Maintain clear communication with the client throughout the process.
• Document all interactions and changes made for future reference.