Objective
The objective of this SOP is to guide team members on how to effectively respond to a review for a client on Google My Business professionally and thoughtfully.
Key Steps
- Open Google Chrome web browser.
- Ensure you are logged in with the email that has access to the Google My Business profile.
- Go to Google My Business and search for the client’s profile.
- Click on “View Profile” and then navigate to “Read Reviews”.
- Read the review carefully to fully understand the client’s feedback.
- Craft a thoughtful response that addresses the client’s concerns or feedback.
- Be respectful and considerate in your reply.
- Click “Post” to publish your response.
Cautionary Notes
- Ensure that you are responding from the correct Google My Business account to avoid any confusion.
- Take the time to understand the client’s feedback before crafting a reply to provide a meaningful response.
- Double-check your response for any spelling or grammatical errors before posting.
Tips for Efficiency
- Familiarize yourself with the client’s business and previous interactions to tailor your response accordingly.
- Use a friendly and professional tone in your reply to maintain a positive relationship with the client.
- Regularly monitor and respond to reviews to show clients that their feedback is valued.
Posted in Google My Business, How-To's